On Monday, July 12, after 8:00 AM:
All business customers can sign into the new online banking system using their current Access ID. Beginning Monday, July 12, your online/mobile banking Access ID will be referred to as “Username.” Users will be prompted to enter the last four digits of the business Tax ID to establish a new PIN. Business sub-users will use the same method for signing into online banking.
Businesses who use digital tokens will need to be re-registered with NetTeller. This is a simple process of entering the serial number and generating a code at your initial login.
Customers who use Remote Deposit Now (check scanning) service will need to download new software to enable that service to function with the upgraded online banking.
Customers who create wires in online banking will follow new procedures for completing these transactions.
Customers who use Positive Pay will follow new procedures for completing these transactions.
Customers who process ACH files in online banking will follow new procedures for completing these transactions.
Online and Mobile Banking will be unavailable beginning at 4:00 PM on Thursday, July 8 until 8:00 AM on Monday, July 12.
Please make note of your Access ID prior to July 8 so you have it handy for future login use. Beginning Monday, July 12, your online/mobile banking Access ID will be referred to as “Username.”
A special note about special characters in your current Access ID:
The new system will only recognize the following special characters within an Access ID: + _ % @ ! $ * ~
On July 12, an existing Access ID would remove those special characters.
Example:
- Current Access ID: Cu$tomer-Name#123
- Username on July 12: Cu$tomerName123
In addition, any blank space or spaces within an Access ID would be removed.
Example:
- Current Access ID: Customer Name 123
- Username on July 12: CustomerName123
Customers who currently use any special character other than + _ % @ ! $ * ~ (including a blank space or spaces) are encouraged to update their Access ID prior to July 8 when Online and Mobile Banking is unavailable. Changes to your current Access ID must be made using Online Banking and cannot be made from the Mobile app.
The first time you log in to the new system you will be able to use your existing Access ID, now displayed as Username. Passwords will be reset to a temporary PIN, which will be the last four digits of four digits of the business Tax ID.
After you log in, you will be asked to go through the two-factor authentication process and accept the end-user license agreement. Simply follow the prompts and you will then be asked to create your new PIN.
Please note: Account holder must login twice within the first 60 days after the system update.
When you access the new BillPay site after logging in to Online Banking, there are slight changes to the look and feel of the new BillPay screens. However, all of your bill payment information, including your payees, recurring payments, and history, will be transferred to the new system. We do ask that you verify the payee information the first time you pay a bill.
